Official Support
The fastest way to get help is to send a clear report. This page tells you exactly what to include so we can unblock your work as fast as possible.
When should I email support?
Email support@planelo.app for account access issues, billing and Pro subscription problems, data export requests, and bugs that block your workflow. For quick tips and community answers, check the FAQ or join our Discord.
Typical response time is within one business day. Including device, OS, and reproduction steps helps us resolve issues faster.
Bug Reports
Help us help you. A good bug report includes context, reproduction steps, and platform details.
- Steps to reproduce (1, 2, 3...)
- Device & OS version
- Screenshots or Recordings
API Issues
If the API behaves unexpectedly, please include technical metadata.
- Endpoint & HTTP Method
- Response Status Code
- Rough UTC Timestamp